FAQ — Smallbee

Last updated: 2 October 2026

Answers to the questions we hear most about Smallbee. Didn't find yours? Email support@code380.com or message our Telegram support bot. The app's interface is in Ukrainian; button names below are given in Ukrainian as they appear on screen.

Getting started

What is Smallbee?

An app for a small café, bar or similar venue: end-of-shift reports with a cash check, staff pay (accruals, payouts, bonuses, fines), supplier orders and a product catalogue. Data syncs across all of your team's devices.

How do I start?

Sign up with email, Google or Apple (on iPhone), create your organisation and first venue, and set a PIN. A free 7-day trial with full access starts straight away. No payment card is needed for it.

How do I add staff?

Two ways, both under Налаштування → Заклади і команда (Settings → Venues and team):

«Створити запрошення» (Create invite) — for someone with their own phone. You get a 6-character code; they install Smallbee, choose to join with an invite code and enter it. A code is valid for 7 days and can be used once.
«Додати без акаунту» (Add without an account) — for someone who only uses the venue's shared device (for example, a tablet at the till). They don't sign up; they unlock that device with their PIN.

How does a shared device (a till tablet) work?

The device is signed in to one account; each staff member picks their name from a list and enters their own PIN. Everyone uses one tablet, and the app still knows who files each report. Turn it on with the «Спільний пристрій» (Shared device) switch in the profile of the person whose account the device is signed in to.

Does the app work offline?

Yes. Reports, orders and entries are saved on the device and sent as soon as there is a connection. An icon at the top of the screen shows the sync state.

For staff

I forgot my PIN.

On the PIN screen tap «Забули PIN?» (Forgot PIN?) and confirm your account password; then set a new PIN. If you work without your own account (only on a shared device), the owner or an admin sets a new PIN for you in your staff profile. If you sign in with Google or Apple, contact us.

I forgot my password.

On the sign-in screen tap «Забули пароль?» (Forgot password?); a recovery email will be sent to you. If it doesn't arrive, check your spam folder or contact us.

Why can't I see some sections?

Access depends on your role. The owner and admins manage venues, the team, the catalogue and pay. Staff file shift reports, create orders and, in the app, see only their own pay.

Subscription and payment

What plans are there?

Локальний (Local) — 1 venue, up to 6 users.
Мережевий (Network) — up to 3 venues, up to 16 users.

Each plan can be paid for 1, 6 or 12 months; longer periods cost less per month. The app always shows the current price before you pay. The organisation's owner takes out the subscription.

What happens when the trial or the subscription ends?

The app locks for the whole team until the owner subscribes. Your data is not deleted — everything is there once you pay.

How do I cancel?

The subscription renews automatically until you cancel it. You can cancel only in the store you paid through:

Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Smallbee → Cancel.
iPhone: Settings → your name → Subscriptions → Smallbee → Cancel Subscription.

After cancelling you keep access until the end of the paid period. Deleting your account or the app does not cancel the subscription — cancel it separately.

How do I get a refund?

Refunds are handled under the rules of the store you paid through: Google Play or the Apple App Store.

I paid, but the app is still locked.

Open Налаштування → Підписка (Settings → Subscription) and tap «Відновити підписку» (Restore subscription) on the same device and with the same store account you paid with. If that doesn't help, contact us with your Smallbee account email and the order number from the Google Play or Apple receipt.

Data and security

Where is my data stored?

On the servers of our hosting provider, Supabase, in Zurich (Switzerland), and on your team's devices so the app works offline. We don't sell data and show no ads. Details are in the Privacy Policy.

How do I delete my account?

In the app: Налаштування → Загальні → «Видалити обліковий запис» (Settings → General → Delete account). Note:

if you are the owner, the whole organisation is deleted and the entire team loses access;
if you work without your own account (on a shared device), the organisation's owner can delete you;
if deletion isn't available in the app, email support@code380.com from your account's address.

Step by step, including deletion without the app: Delete your account. What exactly is deleted and what is kept is described in the Privacy Policy.

How do I set up Telegram messages?

Smallbee can copy shift reports and orders into your Telegram chat:

Create a bot with @BotFather and copy its token.
Add the bot to your team's group and send any message in the group.
Find the chat ID: open https://api.telegram.org/bot<TOKEN>/getUpdates in a browser and look for "chat":{"id": …} (a group's ID starts with a minus sign).
Enter the token and the ID in Налаштування → Заклади і команда → your venue → Telegram Bot Token and Telegram Chat ID.

Messages are sent from the device on which the report or order was created, and they stay in the chat even after the data is deleted from Smallbee. Stuck? Contact us and we'll help.

Support

How do I contact you?

Email: support@code380.com · Telegram: @smallbee_support_bot. In the app: Налаштування → Загальні → Підтримка (Settings → General → Support).